HOW MUCH DOES DELIVERY COST?

Delivery is FREE on all orders over $199, no matter the size or volume. Otherwise, delivery is a flat $14.95.

WHERE DO YOU SHIP TO AND HOW LONG WILL IT TAKE?

After your order has been fully paid for, you can expect your order within the timeframes below:
COUNTRY TIMEFRAME
USA Receive in 5-10 working days
AUSTRALIA Receive in 5-10 working days
NEW ZEALAND Receive in 5-10 working days
CANADA Receive in 7-15 working days
EUROPE Receive in 7-15 working days
ASIA Receive in 7-15 working days

It may take 2-4 extra days during peak seasons
For custom orders, please allow 2 extra days for the preview approval process. 
All 8x12", 32x48" and 36x54" canvases
 are produced and shipped from China. 

DO YOU HAVE EXPRESS/EXPEDITE DELIVERY?

Yes, we do but currently only for Australian customers. You can expect to receive your order within 3-7 business days.

WHAT HAPPENS IF I'M NOT HOME TO RECEIVE DELIVERY?

Depending on the courier used, your courier will either leave your order at a safe spot at your shipping address, or you will be left a card informing you that your parcel is ready for collection at your local post office.

WILL I BE ABLE TO TRACK MY DELIVERY?

Yes, you will! We will send you an email to confirm your order, and send you another once it has been shipped, which will include your tracking number of your shipment. You will also be notified via email if your order is ready for collection at the local post office or depot.

WHAT HAPPENS IF MY ORDER IS DAMAGED DURING TRANSIT?

Yes, you will! We will send you an email to confirm your order, and send you another once it has been shipped, which will include your tracking number of your shipment. You will also be notified via email if your order is ready for collection at the local post office or depot.

DO YOU SHIP TO P.O. BOXES?

Yes, we do! The only canvas we cannot ship to P.O. Boxes are ones that are 125x125cm in size (due to size restrictions).

I PLACED AN ORDER BUT HAVE YET TO RECEIVE TRACKING DETAILS. WHERE IS IT?

All orders take approximately 4-5 working days to be shipped from our warehouse, from the day it was sent to production (ie. when you approved the design). If you have not received it during this time, please send an email to info@1kwordsart.com and one of our team members will be in touch!

WHERE IS MY ORDER?

If you have not received your order after 15 working days, please send an email to info@1kwordsart.com and one of our team members will be in touch!